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Apparently three is issues with Eric Musco have more on the story:
Hey everyone,
We are purchase Cartel Coins digitally from Best Buy. You should still be able to purchase physically from any location without issue but we are looking into the digital delivery issues that you folks are experiencing.
I will give you updates as soon as I have more information. If you have purchased a code digitally and not received it, please Best Buy and they should be able to assist you further. Unfortunately this is an issue with the retail purchasing and not something our Customer will be able to assist with. If you have purchased a code from a retailer you simply need to go to http://www.swtor.com/redeem-code and you will then receive your mini-pet via in-game mail.
-eric
